Postage is charged at £2.99 for all orders of £40.00 and below. Postage is free on orders over £40.00. Parcels will be posted Royal Mail 2nd Class and should arrive in 3-5 working days to addresses within the United Kingdom.
If you would like your order posted first class, special delivery, posted overseas or have any other postage questions then please send us a message using the 'contact us' page and we will respond as soon as we can.
If you would like to collect your order then postage will not be charged. Orders can be collected at C.S.McKerlie, 260 King Street, Castle Douglas, DG7 1HA. If you would like to use this option then please email your order or send a message on the contact us page stating the codes of the items you would like to purchase and we will email you back when your order is ready to collect. Payment would be taken at time of collection.
Our refunds policy
We will provide a refund where:
- you have cancelled the Contract between us and returned the Product within the seven-day cooling-off period;
- a Product that you claim is defective or has been damaged in transport to you is returned to us within 14 days of delivery and is found by us to be defective or damaged in transport; or
- you notify us that you do not agree to a change in our Terms occurring between you placing your order and receiving a Dispatch Confirmation.
- When you return a Product to us because you:
- have cancelled the Contract between us within the seven-day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.
- claim that the Product is defective or has been damaged in transport, we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective or damaged Product. Products returned by you because of a defect or damage in transport will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
- have notified us that you do not agree to a change in these Terms or in any related policies, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice. On condition that any Product dispatched to you is returned in the condition in which you received it, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.
Any refund due to you will only be made to the same credit or debit card originally used by you to pay for your purchase.
Please note that, for hygiene reasons, we are unable to accept return of or provide a refund for pierced jewellery. We are also unable to accept return of cosmetics or other consumables where the product seal has been broken. This does not affect your statutory rights.